Director, Product Management

PhaseZero Differentiation

PhaseZero is a Cloud 2.0, unified digital commerce, and customer experience management platform company with global offices in San Francisco Bay Area and Bangalore. Our SaaS products and technology platforms are built with cloud native, multi-tenant and micro-services architecture and designed to operate in multiple cloud infrastructures. PhaseZero products and technologies help our customers accelerate their digital sales with our industry leading turnkey SaaS solutions to manage their global B2B, B2C and B2E e-commerce and customer experience needs. PhaseZero CxCommerce™ digital commerce and customer experience solution is recognized as the “Top 10 Tech Solution Providers for E-Commerce – 2019” by “The Retail CIO Outlook” magazine. Customers – small, medium, and large – are using PhaseZero SaaS platform to manage hundreds of millions of dollars digital commerce sales with thousands of customers. Global Fortune 500 companies such as Dana Corporation (www.Dana.com) and multiple distributor groups including VIPAR (www.Vipar.com) standardized their digital commerce platforms powered by PhaseZero CxCommerce™ solutions.

At PhaseZero, we are building a great company that is laser focused on the following core values:

  1. Customer Experience and Success: Our relentless focus and unwavering commitment to ensure successful outcomes for our customers
  2. Innovation: Our passion to deliver best products built on industry leading technology platforms with continuous improvement of our internal and external processes and collaborations
  3. Partnership: We believe in win-win partnerships and strive to create value and scaling with our partner eco-system
  4. Positive Attitude: We approach everything we do every day with a positive mindset
  5. Teamwork: Our culture and foundation are built on the core principle that none of us are as smart as all of us

Responsibilities:

This position requires you to work with our sales/marketing/engineering teams along with customers, prospects and partners, to define, prioritize and manage the roadmap and full product life cycle of CxCommerce™, our cloud-based customer experience platform. Your responsibilities will include:

  • Assist with product collateral developed for Sales, Marketing, and Business Development
  • Meet with customers, prospects, and partners, and be the primary product expert within the company as well as demonstrate the product for prospective customers
  • Own and manage the complete product life cycle and work collaboratively to establish a compelling vision and product strategy
  • Lead product-focused, cross-functional teams from across the company
  • Define the key requirements and features for new capabilities and ongoing improvements, working closely with Engineering
  • Analyze and prioritize market opportunities and perform competitive market analysis
  • Represent PhaseZero at select industry forums and conferences

Qualifications:

  • 10+ years of experience in product management
  • Deep knowledge of enterprise software development lifecycle
  • Demonstrated ability to interface successfully with stakeholders/customers in critical and challenging conversations
  • Experience meeting goals in a fast-paced environment with rapidly changing needs
  • Demonstrated success building cross-functional relationships in a dynamic, global environment
  • Proven leadership experience in building and developing teams
  • Strong written and verbal communication skills
  • Know how to work with customers and articulate their challenges
  • Functional knowledge of ecommerce, supply chain, and order management

Requirements:

Education:

  • Bachelor’s in computer science or associated field
  • 10 years of experience in Product Management
  • Experience working closely with customers, prospects, and partners
  • Experience with supply chain, CRM, and other enterprise business systems

At PhaseZero, we believe in our people who make it all happen for our customers, our technology platforms, and our SaaS solutions. We take care of our employees every way we can, with competitive compensation packages, comprehensive health benefits for employees and their families, a flexible work environment, holidays and PTO, rewards, and recognitions …and much more!

Job Location: Los Altos CA

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